Important: A clear unboxing video is mandatory to claim any refund or replacement. Please start recording before opening your package.

• Returns or refunds are accepted only if you receive a damaged, defective, or incorrect product.
• The product must be unused, in its original packaging, and accompanied by the proof of purchase.
• Products that match the confirmed order cannot be returned for change of mind.
• Flavors, charcoal, fragile items, custom products, sale items, and gift cards are non-returnable.
• Once your return is received and approved, the refund will be processed to your original payment method. Processing time may vary depending on your bank.
• For any return or refund queries, contact us at Puffnstuffsurat@gmail.com.